EFFECTIVE DATE: November 15, 2020

 

At 10DX GROUP trading as DREAM WITH US (“DWU”), your privacy is our priority. We are committed to always protecting your privacy in all situations as far as practically and reasonably possible. The information we collect about you when you use our website is used to meet our obligations to you and provide you with a more personalized experience on our website: WWW.DREAMWITHUS.COM.

SECURING YOUR PERSONAL INFORMATION

Your interaction on our website where any personal information such as your contact details, addresses, name etc.; including alterations you make to it, and any other information that is sensitive in nature is secured with technology to ensure that your interactions through use of our website are reasonably protected. We maintain reasonable security procedures to help protect against loss, misuse or accidental or unauthorized access, disclosure, alteration, or destruction of the information you provide through our website. While we strive to protect your personal information and privacy, we cannot guarantee the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of your personal information, beyond the protections required by law. If you provide us with your credit card information, the information is encrypted – as is our entire online store - using secure socket layer technology (SSL)  

No method of transmission over the Internet, or method of electronic storage, is fully secure. While we use reasonable efforts to protect your personal information from unauthorized access, use, or disclosure, we cannot guarantee the security of your personal information. In the event that we are required by law to inform you of any unauthorized access to your personal information we may notify you electronically, in writing, or by telephone, if permitted to do so by law.

Our websites may require of you to create an account. When you do you will be prompted to create a password. You are responsible for maintaining the confidentiality of your password, and you are responsible for any access to or use of your account by someone else that has obtained your password, whether or not such access or use has been authorized by you. You should notify us of any unauthorized use of your password or account.

WHAT IS PERSONAL INFORMATION AND WHAT DO WE COLLECT?

Personal Information means information relating to an identifiable natural person and where applicable, an identifiable juristic person and includes but is not limited to demographic and biometric information, correspondences transmitted, information to education, financial, criminal or employment history, contact details i.e. email address, physical address, geolocation information, online identifiers such as username and IP address, preference information such as marketing preferences, usage information such as how you and your device interact with our website etc.

We may collect identifying personal information from you in several situations. For example, when you contact us for information, provide feedback about our products, sign up for special offers, enter a competition, participate in a survey, or otherwise communicate with us.  If you do not agree to the terms and conditions of this Privacy Policy, please do not use our website or services.

You agree and expressly consent that we may use, collect, collate, process, collate, store and/or make back-up copies of your personal information, which may include (without limitation) the above provided by you when accessing or using this website, for the uses and purposes specified below.

We retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. When we no longer have a need to keep your information, we will either delete it from our systems or anonymize it so that it no longer identifies you.

 

HOW DO WE USE THE INFORMATION WE COLLECT?

We use the information we collect from you to amongst others send you marketing communications, respond to your requests and enquiries, improve user experience by making our website easier to use and navigate, for other legitimate business purposes, to detect security incidents, and protect against malicious, deceptive, fraudulent, or illegal activity, including attempts to manipulate or violate our policies, procedures, and terms and conditions and to comply with legal obligations, to establish or exercise our rights, to defend against a legal claim, and to investigate, prevent, or take action regarding possible misconduct.

There are three general categories of information we collect:

• Information you give to us,
• Information we automatically collect from your use of the website, and
• Information we collect from third parties.

We use your information in several different ways. What we do with your information depends on when we collect it and what we collect.

 

INFORMATION YOU GIVE TO US

• Your name and contact details (such as your email address, mailing address, phone number, and password)
• Additional profile information (such as date of birth, gender, location, and preferred language)
• Your payment information (such as your credit/debit card number, security/CVV code, and expiration date)
• Your financing information (such as social security number, date of birth, and income)
• Your communications and contact history with us (such as service call recordings, chat and instant messages, or communications with our social media channels)
• Other information (such as product reviews, forum posts, survey responses, participation in promotions, and other user-generated content)

How we use information you give to us	Why we collect it
Registration	We need your name and contact details to create your account. This information is necessary for the adequate performance of certain services and offerings on the website and to fulfill our contract with you when you place an order.
Accept payment, fulfill orders, provide refunds	We use your name and contact details to fulfill our contract with you and deliver your orders, and we use your payment information to process payments and comply with applicable law.
Application for financing solutions offered by financing providers	We collect your financing information on behalf of the financing provider you choose and send the information to that financing provider to facilitate your application to financing products.
Sending you account information	We need your name and contact details to deliver important account information to you, such as order confirmations and notices, changes to account settings, and notices about the website, or the terms and policies that apply to them.
To offer an improved user experience	We use your communications and contact history with us, as well as other information such as additional profile information, to operate, protect, improve, and optimize the website and to personalize and customize your experience.
Analytics, training, and quality assurance	We may use information you provide to us to train our staff, improve our services and offerings, and perform other internal analytics and performance monitoring.
Communication, marketing, and advertising	We may use information you provide to us to deliver and personalize our communications with you, or to administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities.

 

INFORMATION WE AUTOMATICALLY COLLECT FROM YOUR USE OF THE WEBSITE

• Purchase history and saved items (such as what you bought and what you have placed in your cart or saved)
• Log data and device information (such as details about how you've used the website, IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, location data and page/product views or clicks)
• Geo-location information (such as IP address, browser information or mobile GPS information)
• Cookies and similar technologies (such as web beacons, pixels, and mobile identifiers; to learn more about these technologies and how you can control them, see Our Cookie Policy)

How we use information we automatically collect	Why we collect it
To provide customer service and process returns	We use your saved products to help you make a purchase, and we use your purchase history to uphold our contract with you and ensure that you have had a great customer experience.
To offer an improved user experience	We use your log data and device information to operate, protect, improve, and optimize the website and to personalize and customize your experience.
To create and maintain a secure environment	We use automatically collected information to comply with applicable law and to measure the adequate performance of our contract with you.
Analytics, training, and quality assurance	We may use automatically collected information to train our staff, perform internal analytics, detect, and prevent fraud and improve our services and offerings.
Communication, marketing, and advertising	We may use automatically collected information such as cookies and similar technologies to provide the most relevant advertising to you.

 

INFORMATION WE COLLECT FROM THIRD PARTIES

Including third party services (for example if you link, connect, or login to the website with your Google, Facebook, Instagram or Twitter accounts) or other sources (such as your contacts or brands we may partner with)

• Your name and contact details (such as your email address, mailing address, phone number and password)
• Social media handles (such as your Twitter or Instagram handle)
• Other information (such as demographic data, fraud detection information and information about you and your activities, experiences, and interactions on and off the website)

How we use information from third parties	Why we collect it
Registration and profile	We will use information from third party services if you register with us using another service, such as Facebook or Google, including Google’s one-tap login service. Connecting to third-party applications or services is optional. If you create your account by connecting through another service, we will collect public information from that connected account to help complete your profile.
Communication, marketing, and advertising	We may use information we collect or receive from third parties to deliver and personalize our communications with you, or to administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities.
Non-member referrals	We may obtain your information from a friend or other contact who wants to invite you to use the website. We will use your information to facilitate your invitation and administer our referral program.
To create and maintain a secure environment	We may obtain your information from third party service providers and/or partners (e.g. identity verification services) and combine it with information we have about you for fraud prevention and risk assessment efforts.

 

We may disclose your personal information if we have a good faith basis to believe disclosure is necessary to enforce our terms of use, where such disclosure is necessary to carry out a contract with you or to comply with a legal obligation, or in cases of suspected or actual illegal activity, or the detection, suppression, or prevention of fraud. We may also disclose your personal information to a government institution following a lawful and enforceable subpoena or court order, or to your next of kin or authorized representative, or for purposes related to protecting the vital interests of you or a third party or for the performance of a task carried out in the public interest.

You may be asked to provide personal information when you use the website. You agree that we may use such information to compile non-personalised aggregate demographic profiles for statistical, advertising and marketing purposes which will assist us in providing the services offered by us to you as well as to generate the necessary communications to facilitate your transaction or attend to your information request. Naturally, the aggregate statistics that describe our online audience, which is often based on the information you provide when you subscribe or browse our sites, help us publicize Dream With Us. We may allow third parties to collect information to provide us with analytics. For instance, the website may use analytics tools provided by Google to help us understand how people use the website. You can learn more about how Google collects and uses information as a part of its tools at http://www.google.com/analytics/.The information we share under these circumstances is anonymized and does not contain behavioral or identifying information about any individual reader, unless that individual has given us their prior consent to share that information.

With your consent we may also supplement the information that you provide to us with information that we receive from other service providers to offer you a more consistent, personalized and professional experience in your interactions with us.

We may also freely trade with non-personalised aggregate demographic profiles and statistical data compiled by us. While we will attempt to ensure that the profile or statistical data cannot be linked to you, we do not and cannot warrant, represent or guarantee that third parties may not be able to link such profiles and statistical data to you. In the unlikely event of any third party being able to link profiles and statistical data to you, you hereby indemnify us against any loss, liability, expense, penalty or damage suffered by you, whether direct, indirect, special or consequential, arising from or in relation thereto.

We may share your personal information with service providers that perform certain functions or services on our behalf (such as to host websites, manage databases, perform analyses, send communications for us, process payments on our behalf, ship your orders, provide you with live chat service, or provide certain other components of websites). We have contractual relationships with each of these providers and do not authorize them to use or disclose your personal information, except as necessary to perform services on our behalf. We do not provide our lists or other data to them for their own permanent use.

We do not sell email and/or postal lists of our customers or make them available on a rental basis to any third party.

You give permission that we may share personal information in connection with a corporate transaction, such as a sale, assignment, divestiture, merger, bankruptcy, consolidation, reorganization, liquidation, or other transfer of the business or its assets. The purchaser or prospective purchaser that receives personal information from us in connection with a corporate transaction will be contractually obligated to use and disclose the information solely for purposes related to the transaction, to protect the information with appropriate security safeguards, and to return the information or destroy it within a reasonable time if the transaction does not proceed. We will notify you via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

 

USE OF COOKIES

Cookies are pieces of information that your browser stores on your computer's hard drive which identify you when you enter our site. We may use session cookies to provide a seamless experience on the site and to combine with our log files so that we can understand our site traffic and analyze our demographic information in aggregate form resulting in a more personalized shopping experience. When you register, the site uses a cookie to store a unique, random user ID.

While our cookies may change from time to time, we generally use the following types of cookies:

• Functionality cookies, which allow you to navigate the site and use our features.
• Analytics cookies, which allow us to measure, analyze and understand how our customers use the Site and to identify ways to improve both its functionality and your shopping experience. For example, we use Google Analytics to help us evaluate your use of the Site, to compile reports on website activity, and to provide other services related to website activity and internet usage. To learn how Google Analytics collects and processes data, please visit: “How Google uses information from sites or apps that use our services” located at www.google.com/policies/privacy/partners.
• Customer preference cookies, which help us remember your preferences (like your language or location) and make your experience more personalized to you.
• Targeting or advertising cookies, which allow us to deliver digital ads relevant to you. These types of cookies also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns. We use cookies to help us identify and retarget users who may be interested in our products, services, or offerings both on our Site and on third party websites. For example, we use proprietary technology to specifically target users by creating advertising material based on the users' previous behavior. To disable interest-based ads, please see Direct Marketing and Behavioral Advertising below.

You can prevent the use of cookies by changing the settings in your web browser so that (i) it does not accept new cookies, (ii) it informs you about new cookies, or (iii) it deletes all already received cookies. By deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our Site (such as storing items in your Cart between visits, customizing your website experience, and making marketing messages more relevant).

We also use web beacons (also known as pixel tags, spotlight tags or web bugs) to help us identify your computer and evaluate user behavior, such as reactions to promotions. Web beacons are small GIF files that can be embedded in other graphics, emails, or similar. To prevent web beacons on our site, you can use tools such as AdBlock Plus. To prevent web beacons in emails, please set your mail program so that no HTML is displayed in messages.

 

USE OF LOG FILES

When you visit our website, we may automatically log your IP address, your browser type, and your access times. This information can be utilized by us to conduct site performance evaluations, to see where visitors are coming from and to keep track of click stream data (the screens our users visit on our site). This data helps us to determine what content our website visitors find most appealing so that we can maximize use, enjoyment, and the functionality of the website. Log files are not tied to personally identifiable information.

 

WEBSITE SECURITY

All DWU employees and third party appointed consultants take your personal information very seriously. If you are contacted by any of our employees or third party appointed consultants, be assured that they have agreed to keep your personal information private and confidential in accordance with our security and confidentiality policies. Access to your personal information is limited to key management personnel and our client contact employees and/or client contact representative. The information is ID and password protected and our Web security is regularly reviewed.  While we will use our best endeavours to ensure website security, we do not warrant, represent and/or guarantee that your personal information will be 100% secure and should we fail to ensure the security of your personal information for any reason, then you hereby indemnify and hold us harmless against any loss or damage you may suffer as a result of such failure. You therefore agree to use this website at your own risk.

 

CORRECTING AND UPDATING YOUR PERSONAL INFORMATION

You may correct/update or delete your personal information. We will undertake efforts to respond to your request without undue delay or not later than 30 days from receipt. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. Note that we may keep historical information in our backup files as permitted by law.

You can make the following choices regarding your personal information:

• Promotional Emails. You may choose to provide us with your email address for the purpose of allowing us and our affiliates to send free newsletters, surveys, offers, and other promotional materials to you, including targeted offers from third parties. You can stop receiving promotional emails by following the unsubscribe instructions in e-mails that you receive. Although we will remove your name from our mailing list after receiving your request within the timeframe permitted by law, you may still receive mailings from us that had been initiated prior to your name being removed. If you decide not to receive promotional emails, we may still send you transactional communications, such as those about your account, to fulfill orders you have made, to ask you to rate the product you purchased, or other service-related communications.
• Promotional Mailings. If at any time you do not want to receive offers and/or circulars from us you can remove yourself from our mailing lists by emailing us (our contact information is below) with "NO SNAIL MAIL" in the subject line along with your name, address and zip code. Please note that our mailings are prepared in advance of their being sent. Although we will remove your name from our mailing list after receiving your request, you may still receive mailings from us that had been initiated prior to your name being removed.
• You can also opt-out of emails or to stop the processing of your personal information, simply by emailing us at: help@dreamwithus.com.

Please note that even if you opt-out of promotional emails, we may still need to contact you with transactional information about your account. For example, even if you opt-out of marketing emails, we may still respond to your specific requests or send you activity confirmations.

 

LINKS TO OTHER SITES

This website may contain links to other websites. Please note that when you click on one of these links, you may be leaving the www.dreamwithus.com  website and entering another website. These websites may independently collect or request information about you and we encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours. We cannot be responsible for the protection and privacy of any information you provide while visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

CHILDREN'S PRIVACY

This website and services offered on it are not directed to persons under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If a parent or guardian becomes aware that his or her child has provided us with personal information without their consent, he or she should contact us via the contact details listed below. If we become aware that a child under 18 has provided us with personal information, we will delete such information from our files. By using our services, you certify that you are not under the age of 18.

As mentioned above, the website and services offered on it are intended only for adults over the age of 18. Any California residents under the age of 18 who have registered to use the website, and who have posted content or information on the web site, can request that such information be removed from the Web Site by contacting us by email: help@dreamwithus.com. When making such a request the minor must state that he or she personally posted such content or information and detail where the content or information is posted. We will make reasonably good faith efforts to remove the post from prospective public view or anonymize it so the minor cannot be individually identified. This removal process cannot ensure complete or comprehensive removal. For instance, third parties may have republished the post and archived copies of it may be stored by search engines or others we do not control.

 

PRIVACY RIGHTS FOR CALIFORNIA RESIDENTS

California Civil Code Sections 1798.115(c), 1798.130(a)(5)(c), 1798.130(c), and 1798.140 indicate that organizations should disclose whether the following categories of personal information are collected, transferred for “valuable consideration,” or transferred for an organization’s “business purpose” (as those terms are defined under California law). This Privacy Policy indicates the categories of personal information we collect and transfer in a variety of contexts. Please note that because this list is comprehensive, it may refer to types of information that we collect and share about people other than yourself. For example, while we transfer credit card or debit card numbers for our business purpose in order to process payments for orders placed with us, we do not collect or transfer credit card or debit card numbers of individuals that submit questions through our website’s “contact us” page. We do not “sell” your personal information. In addition, we may disclose information when requested to government entities, auditors, lawyers, consultants, and other parties as required by law concerning any category (e.g., in response to a subpoena).

In addition, if you are a California resident as of January 1, 2020, the California Consumer Privacy Act of 2018 (the “CCPA”) provides California residents with certain rights as to personal information maintained by businesses subject to the statute. Those rights include the following:

1. The right to request disclosure of personal information, including the categories of personal information collected, the source of the personal information, any use made of the personal information, and, if personal information was disclosed or sold to third parties, the categories of such personal information and the categories of third parties to whom such information was disclosed or sold.
2. The right to request a copy of the specific personal information collected about the requesting individual during the 12 months before the request.
3. The right – with certain exceptions – to have personal information deleted.
4. The right to request that personal information not be sold to third parties.
5. The right not to be discriminated on the basis of having asserted privacy rights.

California residents may make a request regarding their personal information to any business subject to the CCPA twice within a twelve-month period.  The responding business will need to obtain information from the requesting party so that it can verify their identity.  The business must respond within forty-five (45) days of receiving a request for personal information.  If you would like to exercise these rights, please contact us by email at: help@dreamwithus.com. We may verify your identity prior to responding to your request by sending you an e-mail to the e-mail address we have on file and asking you to send a verification response. You can also designate an authorized agent to make a request on your behalf. Prior to responding to your request, we will verify your identity by matching any requested identifying information you provide against the information we have about you. We will not subject you to discriminatory treatment because of your choice to exercise your privacy rights.

 

PRIVACY RIGHTS FOR CONNECTICUT RESIDENTS

Connecticut law requires any entity that collects Social Security numbers from Connecticut residents in the course of business to create a privacy protection policy and to publish or display it publicly. It is our policy to protect the confidentiality of Social Security numbers in our possession from misuse and improper disclosure by maintaining and enforcing policies and physical and electronic safeguards against misuse and improper disclosure. Unlawful disclosure of Social Security numbers is prohibited, and access to them is limited to personnel who need access to such information to perform their job functions.

 

PRIVACY RIGHTS FOR UTAH RESIDENTS

We may from time to time elect to share your personal information, demographic information, and usage information with select partners for direct marketing purposes. Utah residents are entitled to ask us for a notice describing what categories of personal information we share with select partners for direct marketing purposes. If you are a Utah resident and want a copy of this notice, please submit a written request to the following address (limit one request per year): Vita Kraigherja 5, 2000 Maribor, Slovenia, EU. You must include your full name, email address, and postal address in your request. Please allow thirty (30) days for us to respond.

 

INFORMATION FOR NON-US RESIDENTS

Dream With Us is based in the EU.  If you are customer based outside of the United States and  choose to provide us with information, please understand that your personal information may be transferred to or within the United States; where privacy laws may be less stringent than the laws in your country, and we may transfer your information to third parties as described herein. If you are visiting from the EU or other regions with laws governing data collection and use that may differ from United States law, please note that you are transferring your personal information to the United States and other jurisdictions which may not have the same data protections laws as the EU.  We put in place appropriate operational, procedural, and technical measures to ensure the protection of your personal information.  You acknowledge you understand that by providing your personal information: (i) your personal information will be used for the uses identified above in accordance with this Privacy Policy; and (ii) your personal information may be transferred to or within the United States and other jurisdictions as indicated above, in accordance with applicable law.  

If you are a customer located outside the United States, and you are not satisfied with our response, you may have a right to lodge a complaint with your local data protection regulatory authority

 

PRIVACY RIGHTS FOR EU RESIDENTS

If you are a resident of the European Union, you may have additional rights under applicable data protection laws with respect to your personal information, including:

• Request Access. If required by law, upon request, we will grant reasonable access to the personal information that we hold about you, including in some cases the right to data portability. You can exercise this right by contacting us by email at: help@dreamwithus.com.
• Request Deletion. In certain circumstances, you may request that we delete your personal information. If required by law, we will delete your personal information after such a request is made. We may also decide to delete your data if we believe that the data is incomplete, inaccurate, or that our continued use and storage are contrary to our obligations to other individuals or third parties. When we delete personal information, it will be removed from our active database, but it may remain in archives where it is not practical or possible to delete it. You should note that there are some situations in which we may decline to delete your personal information. For example, we may keep your personal information as needed to comply with our legal obligations, where permitted by law, to resolve disputes, and/or to enforce any of our agreements. You can exercise this right by contacting us by email at: help@dreamwithus.com.
• Request Modification. You may request to rectify or update your inaccurate or out-of-date personal information by contacting us by email at: help@dreamwithus.com.
• Object To Processing. In certain circumstances, you may object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. You may exercise this right by contacting us by email at: help@dreamwithus.com.
• Revoke Consent. We rely on the processing of personal information that you have provided. If you revoke your consent for the processing of personal information, then we may no longer be able to provide you services. In some cases, we may limit or deny your request to revoke consent if the law permits or requires us to do so, or if we are unable to adequately verify your identity. You may exercise this right by contacting us by email at: help@dreamwithus.com.

 

LEGAL DISCLAIMER

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a goodfaith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process.

 

CHANGES TO THIS PRIVACY POLICY

We may change our Privacy Policy and practices over time. To the extent that our policy changes in a material way, the policy that was in place at the time that you submitted personal information to us will generally govern that information.

 

WHICH LAWS APPLY

This Privacy Policy will be governed by the Laws of Slovenia. 

 

COPYRIGHT/ TRADEMARK INFORMATION

All rights not expressly granted are reserved. You may download, view and print content from this website for private and non-commercial purposes only. All the content, trademarks, logos, service marks and data on this site including but not limited to software, databases, text, graphics, icons, hyperlinks, private information, designs and agreements (“the Marks”) are our property/licensed to us or the property of/licensed to other third parties and as such protected from infringement by local and international legislation and treaties. You are not permitted to use the Marks without our prior written consent or the consent of such third party.

 

STATUTORY REGISTRATION AND CONTACT INFORMATION

Registered Name:       10DX GROUP d.o.o.

Physical Address for receipt of legal service (postal and street address): Vita Kraigherja 5, 2000 Maribor, Slovenia, EU

Official Email address:           help@dreamwithus.com

Your Feedback is always welcome. We welcome any comments or questions you may have about our Privacy Policy, which can be done by emailing us at: help@dreamwithus.com